Terms of Service

Effective date: December 4, 2025

These Terms of Service ("Terms") form a binding agreement between you and CertREV, Inc. ("CertREV," "we," "us," or "our") and govern your access to and use of our websites, applications, and related services that connect brands with credential‑verified experts for content review and attribution (the "CertREV Platform" or "Services").

If you use the Services on behalf of a company, organization, or other legal entity (a "Brand" or "Customer"), you represent that you have authority to bind that entity and "you" includes that entity.

These Terms do not provide legal advice, medical advice, or financial advice.

1. Overview

CertREV operates a credibility layer for content:

1. Brands submit near‑final drafts.
2. The Platform matches each draft to a credential‑verified expert reviewer.
3. The expert performs a structured accuracy, evidence, and compliance pass and either:
   • signs off, or
   • returns structured edit notes if standards are not met.
4. CertREV then applies attribution and under‑the‑hood proof (schema, audit hash, etc.) and returns the result to the Brand.

These Terms govern that workflow and your use of the Platform.

2. Members and Roles

2.1 Brand

A Brand is a company or publisher that:

• purchases credits or otherwise pays for access to the Platform;
• submits drafts for expert review; and
• publishes reviewed content as publisher of record.

Brands are solely responsible for the content they publish and any real‑world outcomes tied to it.

2.2 Expert Reviewer

An Expert Reviewer ("Expert") is:

• a licensed or certified professional vetted by CertREV; and
• engaged on a fixed‑scope basis to perform structured content review and attribution.

Experts are independent contractors. Their relationship with CertREV is further governed by a separate Expert Reviewer Agreement.

2.3 Referral / Agency Partner

A Referral or Agency Partner ("Partner") is a third party that:

• introduces Brands to CertREV, or
• manages CertREV credits on a Brand's behalf,

under a separate written partner agreement. Partner terms are separate and control that program.

2.4 Relationship Among These Terms and Other Agreements

• For Brands: These Terms govern your use of the Services. If you sign a separate master services agreement with CertREV that expressly overrides these Terms, that agreement will govern to the extent of a conflict. Otherwise, the current version of these Terms posted on our website controls.
• For Experts: Your work for CertREV is also governed by the Expert Reviewer Agreement you accept. If these Terms conflict with that Expert Reviewer Agreement, the Expert Reviewer Agreement controls for your expert work. These Terms still apply to your general use of the site where not in conflict.
• For Partners: Your signed partner agreement controls where it conflicts with these Terms; otherwise, these Terms apply to your use of the Platform.

3. Access and Use of the Platform

3.1 Access

To use the Services as a Brand, you:

• Create an account and select a credit bundle or other plan we offer.
• Submit eligible drafts (see Section 4).
• Select a reviewer tier and specialty where applicable.

CertREV will:

• route the draft to a vetted, conflict‑checked Expert;
• provide the Expert with tools (compliance checklist, style guidance, etc.);
• receive tracked changes and/or structured edit notes from the Expert;
• coordinate finalization with the Brand; and
• on Brand approval, insert the Expert's signature block and hash the approved text to our ledger for auditability.

3.2 Profiles and Attribution

We display visible, credentialed Expert attribution on approved assets, which may include:

• Expert name and credential initials;
• headshot and short bio;
• jurisdiction or similar license metadata; and
• the "Reviewed by [Name], [Credential] via CertREV" label.

We may also generate structured data and audit artifacts tied to that attribution.

3.3 Typical Timing (No Guarantee)

Standard review turnaround is usually 48–72 hours per accepted draft after an Expert claims it. Timing depends on:

• draft quality and completeness;
• tier and specialty chosen;
• Expert and Brand responsiveness; and
• overall platform load.

Turnaround times are targets, not guarantees.

4. Brand Submission Requirements

By using the Services as a Brand, you agree to:

Submit near‑final drafts

• Use Google Docs with edit access to the address we specify.
• Include final or near‑final word count, headings, and structure.
• Provide target keyword(s), audience, and goal at the top of the doc.

Provide reputable citations and required disclaimers

• Link factual claims to reputable sources (e.g., peer‑reviewed research, government or recognized industry bodies).
• Insert legally required disclaimers (such as "Not medical advice.") before submission.

Ensure rights to any images or assets

• You must have all necessary license rights to any images or assets in the draft.

Accept scope limits on Expert work

• Experts perform structured, light editorial and compliance checks only.
• Experts do not ghostwrite, overhaul, or re‑architect content.
• If substantial changes are needed, you must revise and resubmit as a new assignment, consuming additional credits.

Do not submit prohibited content

You agree not to submit:

• placeholder text or "AI dumps" requiring heavy rewrite;
• plagiarized or unlawfully copied content;
• drafts containing protected health information (PHI) or other regulated personal data that you do not have the right to share;
• locked or non‑editable documents; or
• content that you know, or reasonably should know, is unlawful, deceptive, or otherwise non‑compliant.

If you submit material that violates these requirements, CertREV may:

• decline the assignment,
• require resubmission, and/or
• suspend your account for repeated violations,

in each case without obligation to refund credits.

5. Expert Reviewer Rules (High‑Level)

This section summarizes key Expert expectations. The detailed terms of their engagement are in the Expert Reviewer Agreement, which governs in the event of conflict.

Experts agree to:

• maintain active, valid licensure or certification where required;
• complete identity, license, and sanctions checks;
• follow the CertREV Compliance Checklist (accuracy, evidence, regulatory language, conflicts, ethics);
• add a short, relevant professional perspective where requested;
• return the draft within the assignment window;
• approve only when standards are met; otherwise provide structured edit notes; and
• allow named attribution (anonymity is not permitted).

CertREV may deactivate or limit access to Experts whose ratings or performance fall below platform standards or who violate applicable agreements or rules.

6. Attribution, Marketing Claims, Non‑Competition and Non‑Circumvention

6.1 Attribution Rights

After an Expert has approved an asset and CertREV has finalized it, the Brand receives a perpetual, worldwide, non‑exclusive license to:

• display the Expert's name, credential initials, headshot, and short bio on:
  • the specific reviewed article, page, or asset, and
  • any Brand‑controlled contributors or "About" pages that accurately list contributors to that asset; and
• display the related CertREV badge or audit‑proof indicators on that asset.

These rights are limited to identifying the Expert as reviewer of that specific content, not as a general spokesperson.

6.2 Approved Language (No Endorsement)

Brands may describe attribution using language such as:

"Reviewed by [Name], [Credential] via CertREV."

Brands must not state or imply that:

• the Expert endorses the Brand or its products,
• the Expert is a spokesperson, or
• the Expert provides continuing advisory services to the Brand,

unless separately agreed in a written contract with that Expert (outside the CertREV Platform).

6.3 Post‑Edit Rule

If you materially change content after it has been approved and attributed:

• you must either:
  • remove the Expert attribution and any CertREV badge, or
  • resubmit the content to CertREV for re‑review as a new assignment (consuming credits).

Brands are solely responsible for any changes they make after approval and must not present modified content as though it is still covered by the original Expert review.

6.4 Non‑Competition Window for Experts

To help manage conflicts of interest and preserve trust:

CertREV will not knowingly assign the same Expert to review content for direct competitors in the same product‑category niche within six (6) months of that Expert's last completed review for a Brand in that niche, unless all affected Brands and CertREV explicitly agree otherwise in writing.

This six‑month non‑competitive window does not prevent:

• different Experts from reviewing competitor content; or
• Experts from working with other clients or employers outside the CertREV Platform.

6.5 Non‑Circumvention (Brands and Experts)

CertREV invests in vetting, matching, workflows, and compliance. To protect that value:

6.5.1 Brands

For any Expert you first encounter through the CertREV Platform (including content, messaging, or introductions facilitated by CertREV), you agree that:

• you will not circumvent CertREV by engaging that Expert directly or through another intermediary to perform substantially similar content‑review or "expert validation" services outside the Platform;
• this restriction applies:
  • while you maintain an active CertREV account, and
  • for twelve (12) months after the last completed assignment with that Expert through CertREV.

If you wish to engage an Expert for work beyond the standard scope (e.g., consulting, speaking, or endorsement), you agree to coordinate through CertREV or obtain CertREV's prior written consent.

6.5.2 Experts

Experts agree to a complementary non‑circumvention obligation in their Expert Reviewer Agreement. If an existing Brand tries to hire you directly for similar review work, you must:

• inform them that such work must go through CertREV, and
• notify CertREV so we can handle the engagement appropriately.

7. Pricing, Credits, Billing, and Honoraria

7.1 Credit System

Brands purchase monthly credit bundles or similar plans as described at checkout or in an order form.

• Each completed review consumes a fixed number of credits based on the selected Expert tier.
• Per‑credit rates are set by the plan you choose and may scale with volume.
• Credits are valid for the month of purchase plus a 90‑day rollover period. After that, unused credits expire and are forfeited.
• There are no refunds for purchased credits under any circumstances, including account suspension, termination, or non‑use.

Published bundle examples are illustrative only. Your order page or signed plan controls the number of credits, tiers, and pricing that apply to you at any given time.

7.2 Billing

• Unless otherwise agreed, we bill via Stripe to the payment method on file.
• Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.
• You authorize us (and our payment processors) to charge all fees and applicable taxes to your chosen payment method.

7.3 Expert Honoraria

Experts receive a fixed per‑assignment honorarium for completed reviews, based on their tier, via ACH, PayPal, or other supported method:

• Honoraria are typically sent within 14 days after final Brand approval in the Platform.
• Details of Expert compensation and timing are governed by the Expert Reviewer Agreement; in the event of conflict, that agreement controls.

Brands acknowledge and agree that:

• CertREV, not the Brand, is responsible for paying Expert honoraria under the terms of the Expert Reviewer Agreement; and
• Brand has no right to negotiate or alter Expert honoraria directly.

8. Monitoring, Enforcement, and Retention

We may (but are not obligated to):

• monitor submissions, communications, and activity on the Platform;
• run automated or manual checks for plagiarism, citation quality, and risk signals; and
• review accounts for misuse, fraud, or repeated policy violations.

If we believe that any account or submission:

• violates these Terms,
• creates undue legal, security, or reputational risk for CertREV or Experts, or
• is otherwise inappropriate for the Services,

we may, in our sole discretion and without notice:

• decline, pause, or reassign work;
• remove or adjust badges, schema, or other artifacts;
• suspend or terminate accounts; and/or
• report unlawful content or conduct to appropriate authorities.

8.1 Content Retention

To protect Experts, Brands, and the integrity of the audit trail:

CertREV may retain project‑related content, audit hashes, logs, and related artifacts for up to eight (8) years from the date of review completion, even if your account is closed or these Terms are terminated.

This retention is necessary for:

• dispute resolution,
• regulatory inquiries,
• proof of review, and
• protection of Experts and CertREV against claims.

We may retain anonymized or aggregated data beyond this period.

9. Acceptable Use & Restrictions

You agree not to:

Platform misuse

• copy, scrape, crawl, or reverse engineer the Platform or its underlying code;
• introduce malware, exploits, or attempt to bypass security or access controls;
• use bots or automated tools except as expressly permitted in writing.

Content violations

• submit plagiarized, unlawfully copied, or AI‑generated content without proper review;
• submit content that infringes another's intellectual‑property or privacy rights;
• submit PHI or other regulated data you do not have the right to share.

Misrepresentation

• misrepresent your identity, credentials, affiliation, or authority;
• misrepresent the scope or nature of Expert involvement in your marketing.

Circumvention

• circumvent CertREV's role by engaging Experts or Brands you discovered through the Platform for substantially similar services in violation of Section 6.5.

Other unlawful acts

• use the Services for any fraudulent, misleading, or illegal purpose.

10. Intellectual Property

10.1 Your Content (Brands)

As a Brand, you retain all rights in the content and assets you submit ("Brand Content").

You grant CertREV a worldwide, non‑exclusive, royalty‑free license to:

• host, process, display, and transmit Brand Content to provide the Services; and
• create and store derived operational artifacts from Brand Content (such as audit hashes, schema blocks, logs, reports, or other machine‑readable materials) necessary to run, secure, and improve the Services.

You represent and warrant that:

• you have all rights necessary to grant this license; and
• Brand Content does not infringe any third‑party rights or violate applicable law.

10.2 Expert Likeness and Attribution

Experts grant CertREV the right, as more fully set out in their Expert Reviewer Agreement, to:

• display Expert identity and credentials on approved assets; and
• sub‑license limited attribution rights to Brands as described in Section 6.1.

Brands may not use Expert names, headshots, or bios in product advertising, packaging, or broad endorsements without a separate written agreement directly with the Expert, and compliance with all applicable endorsement and advertising laws.

10.3 Platform IP

The CertREV Platform, including:

• software,
• schemas and JSON‑LD patterns,
• badges,
• logos, and
• documentation,

is owned or licensed by CertREV and protected by intellectual‑property laws. You receive a limited, revocable, non‑exclusive, non‑transferable license to use the Platform as permitted by these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Platform except as explicitly allowed.

10.4 Usage Data and Feedback

CertREV may collect and analyze:

• aggregate usage data,
• performance metrics, and
• anonymized statistics

to operate, improve, and market the Services. If you provide feedback or suggestions, you grant CertREV a perpetual, irrevocable, worldwide, royalty‑free license to use that feedback for any lawful purpose without restriction or attribution.

11. Compliance, Professional Responsibility, and Disclaimers

11.1 No Professional Advice from CertREV

CertREV itself does not provide:

• medical, mental‑health, or therapeutic advice;
• legal advice;
• financial, tax, or investment advice; or
• other regulated professional services.

CertREV:

• operates as a verification and audit layer;
• coordinates expert review; and
• provides attribution and proof tools.

All professional opinions come from independent Experts.

11.2 Brand is Publisher of Record

For all reviewed content:

The Brand is the publisher of record and remains solely responsible for:

• the final text published;
• how and where it is used;
• regulatory and legal compliance; and
• any product, service, or outcome referenced in that content.

CertREV and Experts are not liable for:

• the Brand's marketing, positioning, or downstream use of content;
• third‑party sites that quote or distribute Brand Content; or
• real‑world consequences of readers relying on Brand Content.

11.3 No Patient‑Specific or Client‑Specific Advice

Expert review is:

• general, educational commentary directed at the content itself, not at any individual person or case; and
• not a substitute for direct professional care, representation, or financial planning.

No doctor–patient, attorney–client, advisor–client, or similar relationship is created between Experts and readers via the Services.

11.4 Brand Disclaimers and Compliance

Brands are responsible for:

• including appropriate disclaimers in the drafts they submit;
• ensuring that claims are substantiated; and
• complying with all applicable laws and regulations (including, where relevant, FDA, FTC, and state consumer‑protection and privacy laws).

Experts may flag issues, but neither Experts nor CertREV guarantee legal or regulatory compliance.

12. Term; Suspension; Termination & Retention

12.1 Term and Auto‑Renewal

Brand plans and subscriptions:

• commence on the start date shown at checkout or in an order form; and
• automatically renew on a monthly (or other agreed) basis until canceled.

12.2 Suspension and Termination

We may suspend or terminate your access immediately, in whole or in part, if:

• you violate these Terms;
• you fail to pay fees when due;
• you present an unreasonable legal, security, or reputational risk; or
• we discontinue the Services generally.

You may cancel at any time via your account settings or by contacting us.

12.3 Effect of Termination

Upon termination or cancellation:

• your right to use the Services ends;
• any unused credits are forfeited and are not refundable;
• we may retain Brand Content and related artifacts for up to eight (8) years as described in Sections 8.1 and 13; and
• existing Expert attributions and audit artifacts for already‑reviewed content may remain in place, subject to Section 6.3.

Sections that by their nature should survive termination (including, without limitation, Sections 6, 8, 10–16, and 18) will survive.

13. Data Privacy & Security

13.1 Privacy Policy

Your use of the Services is subject to CertREV's Privacy Policy, which describes:

• what personal information we collect,
• how we use and share it,
• how long we keep it, and
• choices and rights you may have.

By using the Services, you acknowledge that you have read and understood the Privacy Policy.

13.2 Roles and Responsibilities

• For data about Brand site visitors, customers, or leads contained in Brand Content, the Brand is the independent data controller (or equivalent term under applicable law). CertREV acts as a service provider / processor to the Brand, processing that data only to provide the Services.
• For data about Experts and Brand personnel (e.g., contact details, license information), CertREV may act as an independent controller where appropriate.

Brands are responsible for:

• obtaining any consents or providing any notices required to upload Brand Content to CertREV;
• honoring privacy rights requests from their own end‑users; and
• ensuring their use of the Services complies with applicable privacy and data‑protection laws.

13.3 Data Minimization and Retention

We strive to collect only personal information reasonably necessary to operate the Services.

We may retain:

• account data while your account is active and for a reasonable period afterward; and
• project‑level content, audit hashes, logs, and related artifacts for up to eight (8) years, as described in Section 8.1, to protect Experts, Brands, and CertREV.

We may retain anonymized or aggregated data indefinitely.

13.4 Security Measures

We implement commercially reasonable technical and organizational safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

No system can be fully secure, and we do not guarantee absolute security. You are responsible for:

• maintaining the confidentiality of your account credentials; and
• promptly notifying us of any suspected unauthorized access to your account.

13.5 Privacy Rights

To the extent required by applicable law, individuals may have certain rights regarding their personal information (such as rights of access, correction, deletion, portability, or opt‑out of certain processing).

We will respond to rights requests made to us directly in accordance with applicable law. Where a request relates to data that a Brand controls, we may:

• forward the request to the relevant Brand; and/or
• rely on the Brand to honor the request, as appropriate.

If you are outside the United States, you consent to the processing of your information in the United States and other countries where we operate, which may have different data‑protection laws than your country.

14. Warranties and Limitation of Liability

14.1 Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES (INCLUDING ALL TOOLS, SCHEMA, BADGES, AUDIT RECEIPTS, AND MATCHING) ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY,
• FITNESS FOR A PARTICULAR PURPOSE,
• NON‑INFRINGEMENT, OR
• RELIABILITY OR AVAILABILITY.

Without limiting the foregoing, we do not warrant that:

• any particular ranking, traffic, or SEO outcome will be achieved;
• regulators, search engines, or AI systems will treat your content in any particular way; or
• the Services will be uninterrupted, error‑free, or completely secure.

14.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• CERTREV'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, IN ANY TWELVE (12)‑MONTH PERIOD, WILL NOT EXCEED THE AMOUNTS YOU PAID TO CERTREV FOR THE SERVICES DURING THAT PERIOD; AND
• CERTREV WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow certain limitations of liability; in such jurisdictions, our liability will be limited to the maximum extent permitted by law.

This Section 14 does not limit any protections granted to Experts in their separate Expert Reviewer Agreement, which controls for those relationships.

15. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless CertREV, its affiliates, officers, directors, employees, agents, and (where applicable) Expert Reviewers (collectively, the "CertREV Parties") from and against any third‑party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your Brand Content or any content you submit, publish, or distribute;
• your use of the Services;
• your violation of these Terms or other applicable CertREV policies; or
• your violation of any law or third‑party rights.

If you are an Expert, your indemnification obligations are governed by your Expert Reviewer Agreement, which controls to the extent of any conflict with this Section.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify the CertREV Parties, and you agree to cooperate with our defense of these claims.

16. Dispute Resolution; Arbitration; Class Action Waiver

16.1 Agreement to Arbitrate

You and CertREV agree that any dispute, claim, or controversy arising out of or relating to:

• these Terms,
• the Services, or
• your relationship with CertREV,

whether in contract, tort, or otherwise, will be resolved exclusively by binding arbitration, rather than in court, except that:

• either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its rights pending final arbitration; and
• this Section does not limit any rights you may have under applicable law to raise issues with administrative or regulatory agencies.

16.2 Governing Law; Arbitration Rules

• These Terms and any dispute between you and CertREV are governed by the laws of the State of Wyoming, without regard to conflict‑of‑laws principles.
• Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Rules, if applicable), as modified by this Section.
• The seat (legal place) of arbitration will be Wyoming, USA.
• Unless the arbitrator and parties agree otherwise, arbitration hearings may be conducted remotely by video conference.

16.3 Class Action Waiver

You and CertREV agree that:

• each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding; and
• the arbitrator may not consolidate more than one person's claims or otherwise preside over any form of representative or class proceeding.

17. Communications

We may contact you at the email tied to your account about your use of the Services and updates to these Terms. Support: support@certrev.com | 500 Westover Dr. #33166, Sanford, NC 27330.

18. Miscellaneous

These Terms are the entire agreement for the Services. We may update them by posting a revised version; continued use means acceptance. If any part is unenforceable, the rest remains in effect. Governing law and venue: State of Wyoming. Parties waive class actions and agree to personal jurisdiction there.